Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website. Click on the question above to go there. If you don't see it, please contact us as our offerings are too extensive to list everything.

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. Click on the question above to request an online estimate.

Acrobat is the program that generates and/or read pdf files. It allows anyone using any platform to read your documents. By providing a pdf file to us for printing, you eliminate many potential problems such as missing fonts, missing file links, print driver issues, and other issues. It ensures that what you intend to print is what is actually printed. Providing a pdf file also saves you the extra fees associated with processing native files.

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. Clicking on the question above will take you to a download for PrimoPDF. Make sure you always generate a "print quality" pdf - do not accept the default option.

PrimoPDF is third party software and PRO Printers cannot guarantee its efficacy but we have numerous clients using it successfully.

Pdf files are usually preferred but sometimes it is necessary to provide an application file.
Note that PRO Printers works in the PC computer space, not Mac, so make sure your files are saved appropriately.
To make your files print ready and acceptable for us to print, please do the following.

COREL DRAW:
CorelDraw is our program of choice and we support all versions
• Embed all Images
• Convert all your text/copy to curves (or provide all fonts)

ILLUSTRATOR:
• Embed all Images
• Convert all your text/copy to outlines

INDESIGN:
• Embed all Images
• Convert all your text/copy to curves (or provide all fonts)

FREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as PDF

PUBLISHER:
Unfortunately, Publisher is quite unreliable for professional printing, so we do not support it except under exceptional circumstances.
If you have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF.

If you do not have a full version of Acrobat, you may go to http://tinyurl.com/primo-pdf-maker
to download and install a free pdf print driver. After installing the driver, go to the file/print and choose PrimoPDF as the printer, then in the print dialogue choose Properties and under the Paper/Quality tab, choose Advanced, and then choose either Print Quality or Prepress to achieve the best results. This is third party software and PRO Printers cannot guarantee the program though we have numerous clients using it successfully.

Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, and all art including photos, and will generate a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your item.
• Enclose all screen fonts and printer fonts
• Include all placed images
• Make sure your files are set with proper bleed, trim and safety areas.
BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
TRIM: This is the guideline where the card will be cut
SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

Resolution should be set to 300 dpi for most items. For large format posters and banners, typically 150 dpi is sufficient as these items are viewed from farther away. If you are unsure about the quality of a graphic, contact us or send us the file with your details, and we can properly advise you.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. (DPI is dots per inch or pixels per inch.) Avoid these graphics, as they will appear pixilated and blocky when printed.

Note that picture files are most often in the RGB (red/green/blue) colour space (that's how your computer monitor makes colours) but printing is in the CMYK (cyan/magenta/yellow/black) colour space. As RGB contains more colours than CMYK does, photos or other bitmapped graphics may not print exactly as shown on your screen. Many printers will ask you to convert to CMYK but we feel photos print better by preserving the larger colour space of RGB as long as possible in the production process. Let our sophisticated software do these conversions for you for best results.

Coated paper stock is a premium, high-quality paper that has been given a smooth, usually glossy finish designed specifically for documents that require sharp details and vivid colours. Uncoated paper, by contrast, is relatively inexpensive but porous, and is best suited to the printing of black and white text documents. PRO Printers uses specialized uncoated papers for colour printing that minimizes that effect and maximizes vivid colours.

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

The Pantone Matching System (PMS) is a colour reproduction standard in which colours all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colours and maintain colour consistency throughout the printing process.

In short, printers, whether digital or offset, and monitors produce colours in different ways.

Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.

When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

Not typically. Because white is the default colour of paper, it is simply recognized as the absence of any ink. However, white ink can be used in specific label applications. Speak to a customer representative for more details.

Simple jobs are often completed in a few hours. Some jobs may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, most paper stocks we use today contain significant recycled material. If you would like to use 100% recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too. We use soy-based inks for most print projects.

We accept cash, company check, debit, Visa and Mastercard. Sorry, we do not accept American Express. We can also set up a business account for you, as well. Contact us for details.

Click on the question above to view a pdf file with an explanation and graphics.

Bleeds is when images or a background colour print right to the edge or edges of a sheet. To accommodate edge to edge printing, your file must have those images or backgrounds extend BEYOND the edge of the sheet, not just right to it - just the way you would make cookies from dough cut into a shape - the extra is cut off. Cropmarks must also appear so we know where to cut the sheet to final size. Word and other office programs do not allow you to design beyond the edge, so these cannot be used for a design with bleeds. (We can usually - but not always - fix these files for you for a nominal fee. Please call for more information.

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